WhatsApp commerce · Loyalty · POS · CRM

Repeat buyers, without the marketplace cut.

OITO puts chat selling, payment, shipping, points and CRM on one customer record. Your shop keeps the WhatsApp number it already uses, and the customer data belongs to you.

Book a demoSee how it works
  • Live in a week
  • Your own WhatsApp number
  • No developers

9:41

S

Kurma Barokah

online

ada kurma ajwa yang 500g? mau ambil 209.12

Kurma Ajwa Madinah 500g

Rp 169.000

Stok 40 · Mau saya masukkan 2 ke keranjang?

ya, masukkan09.13

Ringkasan pesanan

Ajwa 500g ×2
Rp 338.000
Ongkir
Rp 12.000
Cashback
−Rp 2.400
Total
Rp 347.600
Pesan
Dana ditahan

Rp 347.600

Poin Sari

+347

Works with

  • WhatsApp
  • Instagram · soon
  • Messenger · soon
  • Web chat
  • Licensed payments
  • National couriers
  • Marketplace import

The problem

Fees rising, data locked away, points scattered.

Even buyers who already come back on their own still cost you a commission, every time they buy.

Marketplace fees keep rising

Commission, service fees, free-shipping programmes and ads keep adding up, and every increase comes out of your margin.

Customer data stays locked away

When an item sells on a marketplace, you rarely know who bought it or what else they buy. To you, the buyer is a name on a shipping label.

Points are scattered and expire

Shoppers hold a separate points balance at every shop. Many points expire unused, so the loyalty programme costs margin without bringing buyers back.

Systems that don't connect

POS, payments, CDP and CRM are bought separately and stitched together. Analysis sits in one system and action in another, so neither gets used much.

Product

Seven capabilities, one system.

All seven write to the same customer record, so data from one part is used by the others straight away.

Selling in the chat

Buyers see the product, decide and pay inside the chat, on your own number. Connecting it takes a few minutes.

Available

Checkout & funds held

The buyer pays once. A licensed payment provider holds the funds in escrow and releases them to you three days after delivery, or when the buyer confirms.

Available

Shipping & 3PL

Courier rates appear at checkout. You book the courier in one click, tracking updates arrive on their own, and shipping cashback is calculated for you.

Available

Points

Buyers earn 1 point per Rp 1.000 when funds are released. The balance belongs to the buyer, and you choose whether it works only in your shop or across the network.

Available

Omnichannel CRM

Messages from every channel land in one inbox under one customer. Replies go out on the channel the message came in on.

Available

AI assistant

The assistant answers from your actual stock, asks before it puts anything in the basket, and hands the chat to your team when needed.

Available

Customer insight

What each customer buys, how often, and what they are worth to your shop.

Coming soon

Collect Reward Understand Act

See how it works →

See it in action

From the first chat to the payout.

Buyer funds are held, then released to your account automatically.

The buyer can see where the money is, and you can see the funds being held. A licensed payment provider holds the funds. OITO never holds buyer money.

Order #8f3c21bc

Sari Kusuma · QRIS

Dana ditahan

  1. Pembeli membayar Rp 347.600

  2. Ditahan, belum bisa dipakai

  3. Barang diterima

  4. Cair ke rekening toko

1 / 5

How it works

A figure eight, turned on its side.

OITO is Portuguese for eight. Turned on its side, an 8 becomes the infinity sign, a loop with no start and no end. Your customers move around the same loop.

  1. Collect

    WhatsApp, web chat and the POS counter record purchases against the same customer identity, online and offline.

  2. Reward

    Points arrive when funds are released and go into a balance the buyer owns and takes to any shop. That balance is why buyers come back.

  3. Understand

    You see when each customer last bought, how often and how much, by category and by product.

  4. Act

    Campaigns go out on the channel the customer actually replies on. The results are written back to the customer profile.

Pricing

Returning buyers still cost you commission.

You do not have to leave the marketplaces. Move the buyers who already come back on their own into your chat, and stop paying commission on them.

Costs per marketplace order

  • Platform commission
  • Free-shipping programme
  • Promos & vouchers
  • Ads

On OITO, that buyer's number, basket and points balance belong to you. We work out OITO's fee with you in the demo.

How much commission do you pay on repeat buyers?

Rpmillion
%

Paid to the marketplace

Rp 6 million

per month · Rp 72 million per year

Go through these numbers in a demo

Get started

Live in a week.

No developers, no migration, no new number. OITO connects to the shop you already run.

  1. Connect your WhatsApp

    Scan a QR code with the number your customers already message. It stays your number, and your team keeps using it.

    Minutes

  2. Bring your catalogue

    Import from a marketplace or a spreadsheet. Prices, stock, photos and variants come across.

    Day one

  3. Set up payouts

    Your bank account for payouts, your pickup address for couriers, and your preferred courier as the default.

    Day one

  4. Give the assistant a voice

    Name it, set how it talks, and let your team watch its first conversations before it answers on its own.

    Week one
Book a demo

FAQ

The questions you're about to ask.

Every merchant asks these in the first meeting.

  • No, and you shouldn't. Keep selling there so new buyers can find you. OITO is for returning buyers, the ones you still pay commission on every time they buy.

  • Yours. The name, phone number, purchase history and the export button all sit in your shop. We never sell your list, and the network never shows a buyer's name or a competing shop.

  • The quick QR connection can get a number banned. That is why OITO also supports the official Meta connection, and you can move a number over without losing conversations or contacts.

  • Export everything, customers, orders, conversations and points balances, as files you can open. We do not hold your data back.

  • No. A licensed payment provider holds the buyer's funds until the item arrives, then releases them to your shop's account automatically. OITO never holds buyer money.

  • We work it out with you in the demo, based on your volume and channels. Every capability is on one bill.

Still have questions?

Ask on WhatsApp

Your first sale through OITO happens in the same chat.

Book a demoChat on WhatsApp
Emailinfo@metatech.id